Shipping Policy

Free Shipping within the European Region

We offer FREE SHIPPING within the European delivery zone (excluding islands and remote areas). If you are in a remote area, please contact us beforehand, stating the desired products and your postcode. We will check if shipping is possible. The shipping costs for remote areas will be displayed during the checkout process.

Please note: Address changes are only possible within 24 hours of placing the order. After this period, no further changes can be made. If a change is absolutely necessary, please contact us for advice and be prepared to bear the incurred shipping costs yourself.

Fast Delivery

Our warehouses are strategically located in Germany to ensure efficient delivery services. The estimated delivery time is 6–12 days, depending on your location and the stock level of the respective warehouse. If an item is out of stock, we will inform you immediately. Please note: Extreme weather conditions can lead to logistical delays.

International Shipping (Outside Standard Delivery Zones)

We offer worldwide shipping, based on your specific address. To get information on shipping rates and availability, please send an email to help@kemimoto.com or call us at +1 408 688 7281 (Mon–Fri 9:00 AM–6:00 PM CST). (Please note: Our customer service phone is based in the USA). Please provide the desired items and your shipping address. We will provide you with a quote and check deliverability. The delivery time for international orders is generally 10 to 25 business days.

Notes and Explanations

Partial Deliveries for Multi-Item Orders Our goal is to deliver all your items together. However, due to different shipping options, products may be shipped separately. You will receive an email notification for each package shipped.

Order Cancellation To cancel your order before production or shipping, please contact us immediately. A full refund is possible for canceled orders. If the product has already been shipped, cancellation is no longer possible. In this case, please refer to our return policy.

Customs Duties, Fees, and Taxes When ordering KEMIMOTO products, you are responsible for legal importation into the destination country. The recipient is considered the importer and must comply with all laws and regulations of the destination country. Additional fees for customs clearance must be borne by the recipient; for more information, please contact your local customs office. Note: Customs clearance procedures may lead to delays beyond our original estimated delivery timeframe.

Shipping Support

Our website is available 24/7. Our dedicated customer service team will be happy to assist you with any questions or concerns. Do not hesitate to contact us.