Return Policy

Returns policy - 14-day right of withdrawal & 30-day returns guarantee

At Kemimoto, your satisfaction matters to us. To give you the best possible shopping experience while complying with current EU requirements, our returns process is divided into two stages:

1. Statutory right of withdrawal (days 1 to 14 after delivery)

In accordance with EU law, you have the right to withdraw from this contract within fourteen days without giving any reason.

  • How it works: You can exercise your right of withdrawal directly, quickly and electronically using the "Withdraw from contract here" button in the footer of our website. Alternatively, email us at hello@kemimoto.com.

  • After withdrawing: You will immediately receive an automated confirmation by email. Please return the goods to us within 14 days of notifying us of your withdrawal.

2. Extended Kemimoto returns guarantee (days 15 to 30 after delivery)

If the first 14 days have already passed, we voluntarily provide an extended returns guarantee until the 30th day after you receive the goods.

  • Confirmation procedure (required for days 15-30): Before returning items during this period, make sure that all of the return conditions below are met. Take photos or videos and send them to our customer service team (hello@kemimoto.com) for confirmation. Once approved, please dispatch the products promptly and provide our team with a valid tracking number.

IMPORTANT RETURN STANDARDS (applies to all returns)

To ensure a smooth returns process and a full refund, please follow these requirements for unused products:

  • Original packaging: Return items in their original packaging, including all boxes, plastic containers, bags and protective materials.

  • Undamaged condition: We cannot accept returns if the original packaging is damaged, as the items can no longer be considered as new.

  • Labels and accessories: The original packaging must contain all labels, information leaflets, instructions, stickers and other included materials. For clothing, such as motorcycle trousers or gloves, labels must remain attached to the product.

  • Secure packaging: Pack your return securely for transport. If we receive a damaged item, we may be unable to establish how the damage occurred and the return will be rejected.

  • Outer shipping box: Do not use the product's original packaging as the shipping box. Place the item in its original packaging inside a larger, separate shipping box. We recommend reusing the box in which your items were originally delivered.

  • Required information: Before dispatch, make sure the parcel includes a note with your order number (for example, KE-XXXX), together with the original invoice or other important contact details.

Exceptions and clarifications

  • Exchanges: For a faster exchange, we recommend returning the unwanted item and placing a separate new order for the product you require.

  • Shipping costs: If you return or exchange an item that has no quality defect, you are responsible for the return shipping costs. Please note: You are also responsible for return shipping if the part does not fit because the fitment information was not checked carefully. However, if we supplied incorrect fitment information, we will cover the costs.

  • Product issues: If you received the wrong item or the product has a quality defect, we will process exchange or return requests within 3 working days. As the error is ours, we will cover the return shipping costs. Please still follow the return standards so that the items remain in as-new condition and their resale is not affected.

  • Unavailable items: If an ordered product cannot be delivered on time because of insufficient stock, we will contact you by email. You can choose to wait for new stock or receive a refund.

  • PayPal verification: If the name and address on your PayPal account do not match the name and delivery address on your order, we will email you for verification. If we do not receive a response within 3 working days, we will automatically refund the order.

  • Items excluded from returns: Gift cards obtained through membership upgrades are non-refundable.

How to start a return

If you purchased directly from Kemimoto (kemimoto.com or ca.kemimoto.com):

  1. Within the first 14 days: use the online withdrawal button in the footer.

  2. From day 15 onwards, or for general questions: email our service team at hello@kemimoto.com.

We will process your refund within three working days after receiving and inspecting the goods.