Return Policy

Return Policy – 30-Day Money-Back Guarantee

At Kemimoto, your satisfaction is our priority. If you're not completely happy with your purchase, you can return unused products within 30 days of delivery for a full refund. Please ensure the item is in the same condition as when you received it.

To ensure a smooth return process, please adhere to the following guidelines:

  1. Original Packaging: Please return items in their original packaging, including all boxes, plastic containers, bags, and protective materials.

  2. Undamaged Condition: We cannot accept returns for items with damaged original packaging, as these items are no longer considered new.

  3. Labels and Accessories: The original packaging must include all labels, informational brochures, instructions, stickers, etc. For clothing, labels must remain attached to the product.

  4. Secure Packaging: Pack your return securely for transit. If we receive a damaged item, we cannot determine the cause of the damage, and the return will be rejected.

  5. Shipping Box: Do not use the item's original packaging as the shipping box. Instead, place the item, in its original packaging, into a larger, separate shipping box. We recommend reusing the box in which your items were originally delivered.

  6. Required Information: Please include the original invoice or other essential contact information with the return.

  7. Confirmation Process: Before returning items, ensure all return conditions are met. Take photos or videos and send them to our customer service team for confirmation. Once approved, please ship the products promptly and provide our team with a valid tracking number. We will process the refund within three business days of receiving the goods.

Note:

  • Customer Service Email: hello@kemimoto.com

  • Please make sure to include a note with your Order Number (e.g., KE-XXXX) in the package before shipping.

Exceptions and Clarifications

Exchanges For a faster exchange, we recommend returning the item you wish to exchange and then placing a separate new order for the desired product.

Shipping Costs If you wish to return or exchange an item without quality defects, you will bear the cost of return shipping. Please note: If the part does not fit because the Fitment Information was not carefully checked, you will also bear the return shipping costs. However, if we provided incorrect fitment information, we will cover the costs.

Product Issues If you received an incorrect item or the product has quality defects, we will process exchange or return requests within 3 business days. As the error is ours, we will cover the return shipping costs. However, please still follow the return standards to ensure the items are in new condition and resale is not affected.

Out-of-Stock Items If an ordered product cannot be delivered on time due to inventory shortages, we will contact you via email. You can choose to wait for new stock or receive a refund.

PayPal Verification If your PayPal account name and address do not match the name and shipping address of your order, we will send you an email for verification. If we do not receive a response within 3 business days, we will automatically refund the order.

Non-Returnable Items Gift cards from membership upgrades are non-refundable.

How to Initiate Your Return

If you purchased directly from kemimoto (kemimoto.com or ca.kemimoto.com): Contact our service team by email at: hello@kemimoto.com