Return Policy

Return Policy – 14-Day Right of Withdrawal & 30-Day Return Guarantee

At Kemimoto, we care about your satisfaction. To provide you with the best shopping experience while complying with all current EU guidelines, our return process is divided into two phases:

1. Legal right of withdrawal (days 1 to 14 after delivery)

In accordance with EU law, you have the right to withdraw from this contract within fourteen days without giving any reason.

  • How it works: You can exercise your right of withdrawal directly, quickly and electronically via the “Cancel contract here” button in the footer of our website. Alternatively, you can contact us by email at hello@kemimoto.com.

  • After withdrawal: You will receive an automatic confirmation by email without delay. Please return the goods to us within 14 days of exercising your right of withdrawal.

2. Extended Kemimoto brand return guarantee (days 15 to 30 after delivery)

If the first 14 days have already passed, we voluntarily offer an extended return guarantee until the 30th day after receipt of the goods.

  • Confirmation procedure (required for days 15–30): Before returning items during this period, please ensure that all the return conditions below are met. Take photos or videos and send them to our customer service team (hello@kemimoto.com) for confirmation. Once approved, please dispatch the products immediately and provide our team with a valid tracking number.

IMPORTANT RETURN STANDARDS (apply to all returns, except for special products)

To ensure a smooth return process and a full refund, please follow these guidelines for unused products:

  • Original packaging: Please return the items in their original packaging, including all boxes, plastic containers, bags and protective materials.

  • Undamaged condition: We cannot accept returns if the original packaging is damaged, as the items are no longer considered to be in new condition.

  • Labels and accessories: The original packaging must contain all labels, information leaflets, instructions, stickers and other included materials. For clothing, such as motorcycle trousers or gloves, the labels must remain attached to the product.

  • Safe packaging: Pack your return securely for transport. If we receive a damaged item, we cannot determine the cause of the damage and the return will be refused.

  • Shipping box: Do not use the item's original packaging as the shipping box. Instead, place the item in its original packaging inside a larger, separate shipping box. We recommend reusing the box in which your items were originally delivered.

  • Information required: Before shipping, please include a note in the parcel with your order number (e.g. KE-XXXX) and the original invoice or other important contact information.

Exceptions and explanations

  • Exchanges: For a faster exchange, we recommend returning the item and then placing a separate new order for the desired product.

  • Shipping costs: If you want to return or exchange an item without a quality defect, you are responsible for the return shipping costs. Please note: If the part does not fit because the fitment information was not checked carefully, you are also responsible for the return costs. However, if we provided incorrect fitment information, we will cover the costs.

  • Product problems: If you receive the wrong item or the product has quality defects, we will process exchange or return requests within 3 working days. As the error is on our side, we will cover the return shipping costs. Please still follow the return standards to ensure that the items remain in new condition and that resale is not affected.

  • Items unavailable for delivery: If an ordered product cannot be delivered on time because it is out of stock, we will contact you by email. You can choose to wait for new stock or receive a refund.

  • PayPal verification: If the name and address on your PayPal account do not match the name and delivery address on your order, we will email you for verification. If we do not receive a reply within 3 working days, we will automatically refund the order.

  • Items excluded from exchange: Gift cards from membership upgrades are non-refundable. This regulation does not apply to special products.

  • Special products: There is no link to this product on this website; the link was provided to customer service as part of a request. For further information, please contact us.

How to initiate your return

If you purchased directly from Kemimoto (kemimoto.com or ca.kemimoto.com):

  1. Within the first 14 days: Please use our online withdrawal button in the footer.

  2. From day 15 onwards, or for general questions: Contact our service team by email at hello@kemimoto.com.

We will process your refund within three working days of receiving and inspecting the goods.